All of our handmade cables are designed by ourselves. Each of them is handcrafted and dispatched from our workshop in Wales (UK). We do not use intermediate points of sale and there are no price variations for dealers and private customers. As a result, no further price reductions can be offered on these cables regardless the volume of the order(s).
Placing an order:
Most of our handcrafted cables are only available to purchase directly from us by contacting us at firstname.lastname@example.org . After we receive your enquiry we will get back to you with a quote based on the cable specifications you require. Some of our cables like the Silvcercord & Coppercord are also available to purchase via our web-shop and our Ebay shop.
Note that all of our our handmade cables are produced on order. The typical production times for the COPPERCORD & SIILVERCORD cables is 2-3 working days; for the CLIO 3-4 working days; for the GAIA 5-6 working days and for the GAIA HYBRID cables 7-10 days.
PAYPAL: The most common method of payment is via Paypal. If you are ordering through our webshop you can follow the instructions at the check-out and complete your payment using either your Paypal account or your Debit / Credit card.
After we confirm the cost of your order, we will send you a Paypal invoice with all the relevant order & payment details. You can pay for the invoice by using your Paypal account. If you do not have a Paypal account you can still pay for your order online using your debit / credit card and following the relevant Paypal link (there is no need to sign in to a Paypal account in order to pay with a debit/credit card).
BANK TRANSFER: If you wish, you can pay for your order via bank transfer. We will send you an invoice with your order and payment details. Payments via bank transfer automatically receive a 5% discount (we simply pass the saving to our customers for not being charged Paypal fees for the transaction). Please note that international payments via bank transfer may take up to 7 days to clear and you may incur bank charges. Please check with your bank for further details.
All of our cables are handcrafted on order. We will confirm on the expected dispatch time when you place your order.
Delivery for orders within the UK
Delivery within the UK is by Royal Mail 1st class Signed for pack and it is free of charge. Royal Mail Next Day special delivery is also available at an extra cost.
Delivery for international orders
For all of our International orders we use a Royal Mail "recorded service". To most destinations Royal Mail International Signed packet is used. For some destinations where this service is not available, Royal Mail International Tracked packet is used instead.
Delivery within Europe is usually 4-7 working days and delivery to the rest of the world is 6-12 working days. Please note that the above delivery times are only estimates and the actual times of delivery depend on the carrier / delivery partner at the destination country
"International Signed For" & "International Tracked" packets are recorded and a packet registration / tracking number will be available after dispatch.
The cost of International delivery depends on the size / weight of your order and the country of destination. We will give you a quote on this cost when you contact us with the specifications of your order.
Please feel free to get in touch if you have any questions regarding postage.
Our cables are packed in a simple but secure way to make sure that they will reach you undamaged, without unnecessary frills that would add up to the price.
We offer a 30-day return policy. So if you are not entirely happy with your cable you are welcome to return it for a different cable or for a full refund.
For any further details or other questions you may have please do not hesitate to contact us.