Yannis Tome Audio Cable Designs

ORDER, PAYMENT & DELIVERY information

Despite the current situation due to the Coronavirus (COVID-19) pandemic we are currently operating business as usual. All orders are  processed, prepared and dispatched within the usual time frames.  However, our customers should be aware that the Coronavirus situation  has affected both local and international delivery services. As a result some delays and extended delivery times to some destinations should be  expected. For regular updates on the delivery services to various  destinations worldwide you can visit the relevant Royal Mail pages here:

International service update

Local (UK) service update

Stay safe and remember to keep everyone around you safe, too! Last, a very  big thanks to all key workers and their families worldwide for their  efforts and sacrifice

All of our handmade cables are designed by ourselves. Each of them is handcrafted and dispatched from our workshop in Wales (UK). We do not use  intermediate points of sale and there are no price variations for dealers and private customers. As a result, no further price reductions can be offered on these cables regardless the volume of the order(s).

Placing an order:

Most of our handcrafted cables are only available to purchase directly from us by contacting us at info@back-promo.co.uk . After we receive your enquiry we will get back to you with a quote based on the cable specifications you require. Some of our cables like the Silvcercord & Coppercord are also available to purchase via our web-shop and our Ebay shop.

Note that all of our our handmade cables are produced on order. The typical production times for the COPPERCORD & SIILVERCORD cables is 2-3 working days; for the CLIO 3-4 working days; for the GAIA 5-6 working days and for the GAIA HYBRID cables 7-10 days.

Payment methods:

PAYPAL: The most common method of payment is via Paypal. If you are ordering through our webshop you can follow the instructions at the check-out and complete your payment using either your Paypal account or your Debit / Credit card.

After we confirm the cost of your order, we will send you a Paypal invoice with all the relevant order & payment details. You can pay for the invoice by using your Paypal account. If you do not have a Paypal account you can still pay for your order online using your debit / credit card and following the relevant Paypal link (there is no need to sign in to a  Paypal account in order to pay with a debit/credit card).

BANK TRANSFER: If you wish, you can pay for your order via bank transfer. We will send  you an invoice with your order and payment details. Payments via bank  transfer automatically receive a 5% discount (we simply pass the saving to our customers for not being charged  Paypal fees for the transaction). Please note that international  payments via bank transfer may take up to 7 days to clear and you may incur bank charges. Please check with your bank for further details.

Delivery:

All of our cables are handcrafted on order. We will  confirm on the expected dispatch time when you place your order.

Delivery for orders within the UK

Delivery within the UK is by Royal Mail 1st class Signed for pack and it is free of charge. Royal Mail Next Day special delivery is also available at  an extra cost.

Delivery for international orders

For all of our International orders we use a Royal Mail "recorded service". To most destinations Royal Mail International Signed packet is used.  For some destinations where this service is not available, Royal Mail  International Tracked packet is used instead.

Delivery within Europe is usually 4-7 working days and delivery to the rest of  the world is 6-12 working days. Please note that the above delivery  times are only estimates and the actual times of delivery depend on the  carrier / delivery partner at the destination country

"International Signed For" & "International Tracked" packets are recorded and a  packet registration / tracking number will be available after dispatch.

The cost of International delivery depends on the size / weight of your order and the country of destination. We will give you a quote on this cost  when you contact us with the specifications of your order.


Please feel free to get in touch if you have any questions regarding postage.
Our cables are packed in a simple but secure way to make sure that they  will reach you undamaged, without unnecessary frills that would add up  to the price.

We offer a 30-day return policy. So if you are not entirely happy with  your cable you are welcome to return it for a different cable or for a  full refund.

For any further details or other questions you may have please do not hesitate to contact us.

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Yannis Tome Audio Cable Designs

Yannis Tome Audio Cables, 36 Dinas Terrace, Aberystwyth, Ceredigion, SY23 1BT, UK - email: info@back-promo.co.uk

© 2021. Y. Tome Audio Cables